So I get an email from my son who says he didn’t get two of his birthday presents that were shipped in the same package. Another item arrived with no problem. BUT, he did get the tracking mailer and for Amazon that counted as delivering the package. He received a letter from Chicago saying so sorry we lost the package.
Even though this was from Amazon, I’ve had other issues like this where I shipped to people Stateside and they got an empty envelope (no book inside), and another where one of the books was missing, and then another where they just got the shipping package label. So I don’t fault Amazon for that. And I will say they’re good when you can get through to someone higher up in customer support.
But before that happens, it’s frustrating. I’m sick, coughing all day and night, both my eyes have viral infections from the sinuses because of the cold, and I have no voice. My throat is sore all the time, and I’m really sleep deprived. From all the coughing, I have a headache. I did the COVID test just to be sure it wasn’t that, sure it was just a cold. The COVID test came back negative.
So I have to do an online chat, can’t call and talk to a person because I have no voice and I’m constantly coughing.
“What can I help you with?”
“My son never received his package. Only the tracking notice was delivered. The package was missing. We have a letter from Chicago saying the package went missing.”
“It was delivered. We show that it was delivered. Did you ask the neighbors? Check with family members living in the household. Check back with us tomorrow if it’s not found.”
“Only the tracking notice was delivered. The package was missing. We have a letter from Chicago saying the package went missing.”
“What is the item?”
There’s no choice here to say there are two items. I show the one item.
“Oh, well, we have updated tracking. It will arrive on the 23rd.”
Right! “My son never received his package. Only the tracking notice was delivered. The package was missing. We have a letter from Chicago saying the package went missing.”
“What was the item?”
I tell him about the 2nd item.
“It was delivered. We show that it was delivered. Did you ask the neighbors? Check with family members living in the household. Check back with us tomorrow if it’s not found.”
Seriously, this is what the chatter kept sending.
“Only the tracking notice was delivered. The package was missing. We have a letter from Chicago saying the package went missing.”
“Oh, well, we have updated tracking. It will arrive on the 23rd.”
My dogs are wanting to go out to potty and I don’t want to leave the chat until this is resolved. Poor dogs! “No, it won’t. The shipper said it had been lost.”
“I show that there were two items in the package.”
He gives me a link to both items that I can click on.
YES! Now we’re getting somewhere.
“Would you like me to have you speak to another person?”
YES! Now we might really get somewhere.
If I could have shown them the letter that says it was lost in shipment, that would have been great. But they don’t have a way to do that. So they’re supposed to be giving me a gift card for the amount and I’ll reorder them so he can have a really belated birthday.
We’ll see.
Have a great day!
Terry
“Giving new meaning to the term alpha male where fantasy is reality.”
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